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SECTION 1: LEADERSHIP | 6 According to a recent survey of business Our leadership survey 昀椀ndings revealed leaders conducted by The Harris Poll on that ‘communication’ was ranked among behalf of Grammarly Business, effective the top three skills leaders considered their communication resulted in a: strongest. Yet, only 24% of respondents • 72% boost in productivity identi昀椀ed ‘communication’ as one of the top • 63% increase in customer satisfaction three leadership competencies where their organisation’s management team excels. • 60% rise in employee con昀椀dence3 What’s more, ‘communication’ was among Knowledge workers (workers who use the top three skills identi昀椀ed by employees analytical, theoretical and high-level as the most important for their organisation’s knowledge to contribute to a business) management team to improve. surveyed in the study also reported a 55% Across the total skill set needed for effective 4 increase in work satisfaction . leadership, Steve Smith, Executive Director A 2023 study conducted by Harvard for AIM Future Skills, says communication is a Business Publishing further emphasises the fundamental element. importance of communication and emotional “Ultimately, the common thread running 5 intelligence skills for leaders . The study through all leadership skills is the ability to involved an extensive survey of nearly 1,300 communicate effectively. And that means L&D and human resources (HR) professionals being able to communicate well to different and functional heads from Fortune 500 people with different ways of working using 6 companies . The 昀椀ndings revealed that different mediums and technologies.” ‘empathic communication’ and ‘emotional and social intelligence’ ranked among the top “As managers and leaders, we have to be three most in-demand leadership skills for able to communicate in the moment in 7 compelling ways. We’ll also need to start addressing business challenges . collaborating in new ways, as this is an area While the study results show communication that is going to rapidly evolve.” is highly valued as a leadership skill, leaders’ and employees’ perceptions about communication abilities differ. 3 The State of Business Communication, 2023, The Harris Poll and Grammarly Business 4 The State of Business Communication, 2023, The Harris Poll and Grammarly Business 5 2023 Global Leadership Development Study, Harvard Business Publishing 6 2023 Global Leadership Development Study, Harvard Business Publishing 7 2023 Global Leadership Development Study, Harvard Business Publishing